Effective Date:
18 April 2024
We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our events, website, digital platforms, and services.
Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and mailing address
- Age or date of birth (for age-restricted events)
- Social media handles (for contest participation or marketing)
- Photos or video (captured at our public events)
- Payment information (only if purchasing tickets or products)
- Any other information you choose to share with us (e.g., feedback, preferences)
We collect this information when you:
- Register for or attend our events
- Enter contests or promotions
- Sign up for newsletters or email updates
- Engage with us via social media or our website
How We Use Your Information
Your personal information is used to:
- Communicate event updates and promotional offers
- Deliver services you requested (e.g., tickets, follow-up communication)
- Process payments and manage event registrations
- Send newsletters or marketing communications (with your consent)
- Improve our services and tailor event experiences
- Comply with legal or regulatory requirements
How We Protect Your Information
We take all reasonable precautions to protect your personal information. This includes secure data storage, encrypted payment processing, and limiting access to only authorized personnel. We regularly update our systems and review our privacy practices to ensure your information remains safe.
Sharing of Information
We do not sell or rent your personal information. We may share it only in the following circumstances:
- With trusted third-party service providers who help us operate our events and website (e.g., email platforms, ticketing services), under strict confidentiality agreements
- When legally required (e.g., by subpoena, warrant, or other legal processes)
Your Rights and Choices
You have the right to:
- Access or correct your personal information
- Withdraw your consent at any time
- Opt out of marketing communications using the unsubscribe link provided
- Request deletion of your personal data from our records
To exercise any of these rights, please contact us at:
Cookies and Digital Tracking
Our website may use cookies or similar technologies to enhance user experience and collect anonymous traffic data. You can modify your browser settings to decline cookies if you prefer.
Ticket Policy
1. All sales are final. Tickets are non-refundable. No refunds will be issued for change of plans, missed attendance, or late arrival.
2. Check before purchasing. Please review your ticket type, quantity, admission date, and any selected entry time before completing payment.
3. Ticket validity. Tickets are valid only for the admission date and entry period shown. Each ticket admits the number of guests specified.
4. Present your ticket. Have your digital or printed ticket ready at the entrance. Altered, fraudulent, or previously redeemed tickets will not be accepted.
5. Admission inclusions. Your ticket includes only the attractions and activities listed in its description. Food, beverages, merchandise, and separately priced activities are additional.
6. Children. Children must remain with a responsible adult. Any child discounts or free-admission categories will be stated on the ticket purchase page.
7. Weather and event changes. Outdoor activities may be temporarily paused for unsafe weather. If admission is cancelled or rescheduled, ticket holders will be notified of the arrangements.
8. Guest conduct. Guests must follow posted safety rules and staff directions. Unsafe or disruptive behaviour may result in removal.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The most current version will always be available on our website, with the effective date noted at the top.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:
